Returns & Refunds Policy

Our Promise

At DeerEx, we want you to be completely satisfied with your purchase. If your order isn’t quite right, we’re here to help. This policy explains how to return items, request replacements, or claim a refund in line with UK consumer law.

 Returns Eligibility

You can return most items within 30 days of receiving your order for a full refund or exchange, provided that:

The product is unused, unopened, and in its original packaging.

Proof of purchase (order confirmation or receipt) is included.

Unfortunately, we can’t accept returns on opened or used products unless they are faulty or damaged upon arrival.

How to Return an Item

Email our customer service team at info@deerex.co.uk with your order number and reason for return.

We’ll reply within 2–3 working days with a Return Authorisation and shipping instructions.

Carefully pack your item and return it to the address provided. We recommend using a tracked delivery service.

Return postage costs are the customer’s responsibility unless the item is faulty or damaged.

Returns Cost.

Returns are FREE for damaged or faulty product, email: info@deerex.co to arrange a return.

Refunds

Once your return is received and inspected, we’ll notify you by email.
Approved refunds are processed within 5–7 working days to your original payment method.

If the item was faulty, damaged, or incorrect, we’ll cover the return shipping and issue a full refund or replacement at no extra cost.

Exchanges

If you’d like to exchange an item (for example, a different product or replacement), please include this in your return email. We’ll confirm stock availability and process your exchange quickly.

🇬🇧 Your Consumer Rights

This policy complies with the UK Consumer Contracts Regulations (2013).
Your statutory rights are not affected.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team:
info@deerex.co.uk
We’re available Monday to Friday, 9:00 am – 5:00 pm