Our Commitment to Fast, Reliable Delivery

At DeerEx, we know your garden can’t wait — wildlife damage happens quickly, and your plants need protection as soon as possible. That’s why we prioritise fast, reliable delivery with trusted UK couriers.

Every order is carefully checked, securely packed, and dispatched with the aim of reaching you in perfect condition and on time.

Delivery Service:

Royal Mail Tracked 48 Service.

Fast, reliable, and ideal for small-to-medium parcels like our concentrate powder and ready-to-use bottles.

We Do NOT Use EVRi

This is an intentional choice. Too many customers report delays and lost parcels with EVRi, so DeerEx does not use them under any circumstances.

How We Pack Your Order

Your DeerEx products are packed securely to prevent leaks,  or damage:

Leak-proof seal protection

Double-walled boxes

Clear delivery address display

Tracking Your Order

All orders include full tracking.

If you have not received your tracking link, email info@deerex.co.

Dispatch Times

Orders placed before 12pm (Mon–Fri) are usually dispatched the same day.

Orders placed after 12pm ship the next working day.

Weekend orders dispatch Monday morning.

Delivery Areas We Cover

We deliver to:

UK Mainland

Scottish Highlands

Isle of Wight

Northern Ireland

Channel Islands (additional cost may apply)

We do not currently ship outside the UK.

Weather, Wildlife & Seasonal Delays

Just like gardening, weather can affect delivery times:

Heavy snow

Flooding

Courier strikes

Bank holidays

Peak seasonal periods

We will notify you by email if delays are expected.

Address Errors

Please double-check your delivery address when ordering.
Incorrect or incomplete addresses may cause:

Delivery failure

Extra courier delays

Parcel returned to sender

If you spot an error after ordering, contact us immediately at info@deerex.co.

Lost or Damaged Parcels

If your parcel arrives damaged or doesn’t arrive at all:

Email info@deerex.co

Attach your order number

Include a photo (if applicable)

We will replace or refund quickly — no hassle.

Returns & Refunds

See our Returns Policy for details of:

Return instructions

Refund process